Returns of COM product will NOT be accepted. Unless we find the error is our mistake, clients will be responsible for the cost of return shipping and is responsible for any loss or damage to the returned item. To request an order be corrected, please contact us. We can help you with that! Order free swatches to make sure you love your fabric, and contact a Stylist to find a measuring pro in your area, get guidance for measuring yourself, or for any other questions during the order process. Help us maintain our liberal return policy by ensuring your product is exactly as you’d like it before ordering. (Offer valid for 14 days after delivery date and must be replacing the originally purchased piece.) We want you to love loom and not only share your satisfaction with our quality crafted products but also share your positive experience with our friendly Stylist Satisfaction Team! If there is no easy solution and we agree the piece needs to be remade then we will discount the on-site retail remake by 50%. We usually can be creative in finding a solution. Where we can find a solution which involves us elongating a length, widening a panel or altering the piece at our factory we will do so at no added charge to you (but for shipping). If we make the piece to your specification but you measured incorrectly let us know and we will work with you to try and change the piece so it can work for you in your space. Whatever it is, we will get it right just as you ordered it (as specified on your sales order receipt). In some instances we may opt to completely remake the piece and re-ship it.

That may involve us taking the piece back to our factory and reworking it until it is corrected. If we make your order to the incorrect size, use the wrong fabric or simply make a mistake based upon your specified order instructions then we will fix it at our expense. Just how seriously do we take your satisfaction. We believe you should love your home and every Loom piece in it which is why we will make every reasonable effort to ensure your satisfaction.

Gift cards: Delivered to your email upon purchase.

Window hardware: Ships from our partner within 10 business days.

Special order fabrics usually ship within 7 business days. Fabric by the yard: In-stock fabrics ship 1-2 days after you order.Window treatments: Custom made to order and ship from Loom shades within 15-30 days and drapery within 45-60 days.Throw pillows, bed skirts, and duvet covers: Custom made to order and ship from Loom in about 5 business days.Below is a general breakdown of expected ship dates (not including the shipping time itself). Still, we strive to get your custom pieces to you as soon as possible.

They say great things take time, and when it comes to handcrafting your custom decor, we have to agree.

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